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FAQ

Common questions answered.

Yes, most airlines allow mobility scooters to be transported. However the rules can be different depending what kind of batteries your scooter operates with.

Recent changes in Civil Aviation Authority, CAA, legislation mean there are now limits on the size of a Lithium-ion battery that can be taken on a plane.

The 24v 11.5ah battery is CAA compliant and can be taken on a plane.

The 24v 14.5ah battery is not CAA compliant and cannot be taken on a plane.

Double check with your tour operator or airline before booking your flight.

Before travelling with your scooter remember the following:

  • Ensure that your mobility scooter battery is fully charged.
  • Remove all loose items from the scooters storage baskets and lockable boxes.
  • If the scooter can be dismantled it is best to keep it in assembled for the flight.
  • The keys to your scooter will be removed for the flight. Add a label to your keys so that they can easily be identified and attached to your scooter during transit.
  • It is the policy of some airlines to disengage the mobility scooter batteries during flight. Upon arrival at your destination ensure that the battery is connected.
  • Some airlines will disconnect the batteries of your scooter during a flight. If your scooter is not working when you get to your destination check the battery cables are attached.

Battery care is very important. Always try to run the battery down an give it a full 8 hours charge as charging for a shorter time reduces the life of the battery.

A battery should last from 18 months to two years with average use.

We recommend you charge your battery for 8 hours to get a full charge.

The only time this would be different, is if you were to have a lithium-ion battery. In this case, we recommend a full 6 hour charge. Just like a phone, you need to run the battery down before charging rather than topping up.

Regardless of what type of mobility scooter you have, you should always limit the speed to 4mph or less.

It is illegal to travel at more than 4mph on the pavement. You must be vigilant at all times as you are below the eyeline of most pedestrians and pedestrians have the right of way.

You are not allowed to drive your mobility scooter on motorways. You may drive your mobility scooter when using a dual carriageway, but you must have a flashing orange beacon.

Class 3 mobility scooters must be registered with the DVLA. At TGA, we register your mobility scooter for you.

It is always recommended that you insure your mobility scooter or powerchair to ensure peace of mind.

Motability is a government grant scheme which utilises the individual’s Disability Living Allowance, Personal Independence Payment or Veterans UK War Pensions Scheme. In order to be accepted onto the Motability Scheme, you will need to be awarded the higher rate mobility component of your allowance.

Yes we do repair and service mobility scooters. We have fully trained and experience engineers covering nationwide to carry out repairs and servicing for scooters and powerchairs.

We aim to carry out the service work onsite so there is minimal inconvenience and disruption for our customer. When servicing a scooter, we cannot perform a full battery test on site.

We recommend to have your mobility scooter serviced annually to ensure it stays in safe working condition. Whilst the scooter is under warranty, you must get this serviced annually to validate the next years warranty.

At TGA, we do carry out free, no obligation home demonstrations.

We understand that testing the product in an environment you wish to use is very important. We carry out our full product demonstrations nationwide with our qualified regional advisors. Trying a mobility scooter or powered wheelchair in a showroom is a lot different to trying them in your home and surrounding area, therefore we are always happy to bring the products to you rather than you come to us.

Yes. Every licensed black cab in London is wheelchair accessible and equipped with ramps.

Yes. The Minimo meets the requirements for scooters that are allowed on most buses, trams and trains. Its small turning circle and compact chassis make this possible.

Absolutely. The Minimo is lightweight and simple to fold. It is lightweight, compact and folds in seconds, so it is perfect to take with you wherever you are going. If you are looking to drive your car to the shops, visit a town, go sightseeing, explore scenic gardens or view a stately home it’s so nice to have your own scooter with you and avoid the cost of hiring scooters or the hassle of manual wheelchairs.

The Minimo is designed to fold in a single movement without any parts to dismantle and comfortably fits into a standard car boot. It’s lightweight design means that lifting it in and out of the boot is strain free and with a revolutionary lightweight battery that you can literally pick up with one finger, it makes the whole process of getting the scooter in and out of the car hassle-free.

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