TGA, the UK’s leading supplier of mobility scooters to the trade, has successfully hosted its latest technical training course for dealer engineers at its headquarters in Sudbury, Suffolk.
TGA supplies an extensive network of mobility retailers across the UK with quality scooters and is committed to supporting their levels of customer service. This is helped by efficient servicing and maintenance of TGA scooters – made possible through better product knowledge and understanding.
TGA has been delighted to welcome a healthy number of dealer engineers to its latest technical training course who experienced an engaging and informative day full of essential tips and advice.
The training day involved a variety of educational sessions relating to TGA products and services, including several forthcoming new scooters and initiatives.
In terms of dealer support, a presentation was given explaining the new, fast online warranty service which will save significant time for all TGA trade customers. Internal TGA processes that focus on quality control were highlighted in a separate presentation before the engineers were given a guided tour around TGA’s impressive office, warehouse and workshop facilities.
The rest of the day was dedicated to a product training workshop – providing essential technical guidance on a selection of TGA’s best-selling scooters namely the Breeze and Minimo ranges. Engineers were invited to get involved with lively Q&A sessions in the workshop and see from a hands on perspective how to service and repair TGA scooters more effectively.
The TGA PDI team (Pre Delivery Inspection) also provided a presentation so engineers could understand how it’s 32-point checking procedure ensures all scooters are in full working order before dispatch.
The final session focused on the wheelchair Powerpack range and how these units are ideal to combine with the ergonomic TGA StrongBack wheelchair.
Dom Thomas, TGA Service Manager said: “The feedback we have received from the engineers attending our latest training course has once again been really positive. These educational days are important because engineers can physically see how we strive internally to deliver an exceptional service for retailers. Seeing us ‘warts and all’ means they get a true feeling of our traditional family-run values whilst changing the perception many have that we are only a small company. We always find these training courses rewarding as face-to-face interaction is invaluable in terms of cementing relationships and building trust.”
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