Lifestyle and Mobility, the mobility product specialist with showrooms in Basildon, Southend-On-Sea and Salisbury, has won the coveted Regional Retailer of the Month Award for July from its flagship mobility scooter supplier, TGA.
Lifestyle and Mobility was established in 1997 and provides a wide range of mobility products including TGA mobility scooters, rise and recliner chairs, bath-lifts and stair-lifts. It is a successful business that is growing through a commitment to impeccable service and supplying quality products. Its scooter range includes the market-leading folding Minimo Plus from TGA which folds in one piece and fits in a car boot. This pioneering, highly transportable and comfortable design has delivered impressive sales results for Lifestyle and Mobility, as it meets a current trend for compact scooters that can be taken further afield, either in the car or on passenger transport.
Coupled with Lifestyle and Mobility's ethical approach and caring customer-centric attitude, this sales performance has led to the business winning the coveted TGA Retailer of the Month Award. Lifestyle and Mobility will now receive exclusive trade discounts for a month, free PR support and a bottle of champagne.
Darren Macey, Business Development Manager for Lifestyle and Mobility comments: "We are extremely pleased to win this award from TGA. We have a lot of faith in their brand as TGA products are excellent quality and engineered really well. Our businesses have a strong, trusting relationship and the folding TGA Minimo Plus car boot scooter is second-to-none. Other folding scooters are simply not as good. Our business believes in only delivering the very best service and products, TGA as an elite supplier help us to do this. We understand that when you own a mobility scooter it is part of your life. If it breaks down your life can be put on hold. By supplying reliable TGA scooters we know that our customers will not be let down and in the rare occasion we have an issue, our team of engineers are always available to fix the problem quickly. If needed we'll provide a free loan scooter so no one's independence is ever compromised."
Darren continues: "Focusing on every little detail can make a big difference across a whole business. Not only do we like the attention to detail that goes into TGA scooters in terms of design and quality control, but we operate our business on the basis that little things matter. We ensure every aspect of our showrooms deliver a proper retail experience like stepping into Next or Peacocks, not a dark and cluttered old-fashioned mobility shop. Our service levels are equally as diligent which makes us stand out from competitors and continues to generate word-of-mouth recommendations, so important for business development. We always endeavor to price match where we can and are experiencing an increase in Motability customers. It would be good for awareness of Motability to increase as we find many customers still only think you can lease an adapted car on the scheme. TGA's Area Sales Manager, Martyn Simpson, has been so supportive and continues to work with us so our future is strategically sound."
Tim Ross, TGA National Sales Manager concludes: "Lifestyle and Mobility are a growing company who offer excellent levels of after sales service. They fully appreciate the unmatched benefits of recommending TGA scooters - both for their customers and the business. The fact that one of their partners, Simon Greenway, used to be a TGA Area Sales Manager helps to cement our relationship. They have a great understanding of who they are, where they are going, and feel that TGA is a perfect partner to help them achieve growth. The company is already looking to open another store. They fully deserve our award as it formally recognises all the hard work that goes into making Lifestyle and Mobility a success."
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