The national mobility scooter specialist TGA has won the prestigious Customer Service Team of the Year Award once more at the recent British Healthcare Trades Association (BHTA) Annual Awards Dinner, Grange St. Paul's Hotel, London.
The BHTA is the UK's largest healthcare association with all of its members adhering to a Trading Standards Code of Conduct. This means customers of member companies, such as TGA, can rest assured that they will receive professional support and service. The BHTA Annual Awards Dinner was a glamorous black-tie affair attended by key figures within the healthcare sector and proceeding were hosted by BBC journalist and celebrity Bill Turnbull.
TGA has now achieved the Customer Service Team of the Year Award twice in a matter of a few years. This follows additional success in 2014 when its scooter puncture sealant won the BHTA Independent Living Product category. TGA's latest success once again highlights its commitment to providing customers with assured independence and peace of mind. TGA won by receiving the largest number of customer satisfaction nominations from the public who highlighted the superb service they had received. 30 individual members of staff within TGA, from a range of departments, were specifically mentioned for their diligence and pro-active attitude. Nominations related to a variety of services from product ordering, after sales and servicing through to knowledge of the Motability scheme and specialist advice.
Daniel Stone, TGA Managing Director said: "We were delighted to receive our third BHTA award in recent years, they have all filled us with great pride. Winning the Team of the Year Award again shows our continued commitment to providing a better quality of life for people living with mobility difficulties. We continue to work hard and as a family-run business, our friendly and caring approach means customers can benefit from genuine and trusted support. The customer-focused TGA service is helped by the consistent quality and reliability of our extensive product range - combining to deliver high satisfaction levels around the UK."
Daniel adds: "We believe actively listening and talking to our customers regularly allows us to offer a service that really meets individual needs. By investing appropriate time with customers and using our structured assessment process, we are able to supply the right scooter for the right person every time. Winning this award is the perfect end to another successful year for us and we already have more new products in the pipeline all at an affordable price."